Shipping Policy
Thank you for visiting and shopping at shop.creationwines.com. Please see the following terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Domestic Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped from the farm or delivered on weekends or holidays.
During periods of high volumes of orders, shipments may be delayed by several days. Please allow for additional days in transit for your delivery. should there be a period of significant delay in shipment of your order, we will contact you via email or telephone. For any queries, contact info@creationwines.com.
Shipping rates & delivery estimates
Shipping charges for your order are calculated and displayed at checkout.
Estimates of size, delivery period, and cost are shown below.
1 Case Shipping
3-5 business days
R130.00
2 Case Shipping
3-5 business days
R 260.00
3 and above Case Shipping
3-5 business days
R 360.00
Delivery Charges are subject, without notice, to change according to promotions and/or carriers changes.
Delivery delays can occur and your patience in these instances is appreciated.
Carriers used in South Africa
Creation makes use of two companies for the distribution of private parcels.
RJ Courier Services fulfills orders within the Western Cape Region.
Aramex Logistics fulfills orders in Northern Cape, Gauteng, Freestate, Limpopo, Mpumalanga, Kwazulu-Natal, Eastern Cape, North West
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has processed. The tracking number for Aramex will be provided upon request should it not already have been provided. You may request your tracking number from info@creationwines. You can track your Aramex order n the following page https://www.aramex.com/us/en/track/shipments
Customs, Duties, and Taxes
shop.creationwines.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Damages
shop.creationwines.com is not liable for any products damaged or lost during shipping. Should you receive your order damaged, please contact the Info@creationwines.com. We will consequently replace the damaged goods and place a claim with the carrier.
Please save all packaging materials and damaged goods before contacting Creation.
International Shipping Policy
For any orders requiring delivery outside of South African borders please contact info@creation wines.com. we will endeavor to assist you with your request.